West Hook Farm Camping Terms & Conditions
How these terms and conditions apply
These Terms and Conditions (the “Terms”) apply when you book camping with West Hook Farm Camping. Please read them carefully before you make your booking request. By placing a booking with us by email or by phone you agree to be bound by the Terms. We reserve the right to change these Terms at any time. Any such change will take effect immediately when posted on our website or otherwise brought to your attention.
Our Contact Details
West Hook Farm Camping is run by Robert and Karre Thomas. You can contact us by telephone on 01646 636424 or by email - West Hook Farm
Booking is required. If you want to book for less than one week, full payment must be made on booking. This full payment is non refundable or transferable. There is a minimum booking of 2 nights, unless you are back packing, then we will accept a one night booking. Touring caravan bookings are a minimum of 4 nights.
Pitches can be reserved for people wishing to stay a week or more with a 2 night deposit, the balance of the booking to be paid on arrival. This 2 night deposit is non refundable and non transferable under any circumstances.
All bookings must be made by phone and payment made by bank transfer (bank details given on booking).
To make your booking please give us a call: 01646 636424
When making a booking, you agree that at least one member of the party is over twenty one years of age and that you have the authority of all members of your party to book on their behalf. You must accept the Terms and agree to be responsible for any loss or damage caused by a member of your party or any animal brought to the site by a member of your party.
West Hook Farm Campsite caters for families and couples. We do not accept bookings from large groups or for stag or hen parties. We reserve the right to refuse bookings which we feel may not fit in with the campsite ethos of peaceful enjoyment of the countryside.
The prices advertised are accurate at the time of booking. We reserve the right to change prices at any time. An up-to-date price list for pitches and extras can be found on the Camping Prices page.
All our pitches are grass pitches. There is no hardstanding on the site and there are no hook-ups.
Pitches on the site are numbered for convenience. They are allocated on a first come, first served basis and we cannot guarantee guests a particular pitch. It is almost always possible to camp close to friends or relatives if that is desired.
Cancellation and Changes to a Booking
You can cancel your booking at any time by contacting us on email or by phone.
If you cancel your booking you will lose your deposit or full payment.
If you leave early, we will not refund you for any unused camping nights, except under exceptional circumstances.
In the unlikely event that we are obliged to cancel a booking we will offer you a full refund of any money paid or the option of an alternative date.
If you want to amend your booking you must contact us as soon as possible, preferably by email. Subject to availability, amendments may be made up to seven days prior to arrival. Any changes may be subject to a £5 administration fee.
Arrival and Departure
We ask visitors to make their arrival after 2.00pm but before 8.00pm. The gates to the site are locked at 10.00pm and re-opened at 7.00am. Please remember to call at the house before pitching or parking.
You must leave the site by midday on the day of departure.
Behaviour on Site
During your stay you must comply with the campsite rules as stated on our website.
The enjoyment and safety of our guests is of paramount importance to us. We reserve the right to ask guests who contravene these rules or who, in any other way, are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the campsite immediately with no refund. In these circumstances we shall not be liable for any extra costs incurred.
Loud music is expressly banned on the site.
We do not allow ground camp fires, but we do allow raised fire baskets and BBQs and we supply slabs to put them on, if you would like to have a barbeque please ask at the farm for a paving slab to protect the grass. You must adhere to our fire safety rules.
Dogs are permitted on site, but must be kept under control. Owners are responsible for removing any dog mess.
We want you to have an enjoyable stay. Should you have any cause for complaint, please contact Robert or Karre immediately.
Please read this section as it is important that you understand what you are agreeing to.
Nothing in this section limits or attempts to limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of our failure or our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.
Where we are responsible for your loss of equipment or personal belongings, our maximum liability shall be no more than to refund the amount paid by you for the holiday.
You are responsible for the safety of your party, including children who should be supervised at all times.
You are solely responsible for securing your property and possessions.
As our Campsite is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, plants, trees, wildlife or weather. We advise you to have the relevant insurance.
We do not accept responsibility for anything that adversely affects your stay which is outside our control. Such ‘Force Majeure’ events are circumstances that we could not, even with due care, have foreseen or avoided. They include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease, pandemics and all other similar events outside our control. We will endeavour to manage any problems caused as a result of a Force Majeure event, but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.
We are covered by up to date Public Liability Insurance.
If you wish to contact West Hook Farm Camping please use the following address:
West Hook Farm, Marloes, Pembrokeshire SA62 3BJ.